Shipping & Returns
SHIPPING & RETURNS INFORMATION
Customer service is available by emailing firstname.lastname@example.org or via the form on the “Customer Service” page.
Orders will be shipped via UPS or FedEx within one (1) to three (3) business days from order receipt, unless otherwise stated. Currently, we do not ship on weekends and federal holidays. Please note available shipping services do not include Saturday delivery. If you would like merchandise to be shipped to two or more locations, please place separate orders for each location. For expedited shipping options, please email email@example.com.
Please verify your shipping address is correct at checkout before submitting your order. We are not responsible for orders shipped to incorrectly submitted addresses.
Slate Gray Gallery reserves the right to cancel any order due to issues involving merchandise availability.
TRACKING YOUR SHIPMENT
Upon shipment, customers will receive an email containing tracking information.
We currently do not ship to international destinations. Please email firstname.lastname@example.org for special requests.
We will collect sales tax on all purchases shipped within the states of Texas and Colorado. The current rate is 8.250% and 8.400% respectively; shipping costs are not taxable.
ARTWORK - SPECIAL SHIPPING EXCEPTIONS
Due to variables associated with the shipment of artwork, shipping rates will be calculated by a customer service representative. We will do our very best to contact you regarding those rates within 24 hours via the email provided during the purchase of the item(s).
All artwork is packaged in custom-built art boxes to insure safe delivery and is shipped fully insured via UPS, FedEx or other common freight carriers.